Frequently Asked Questions (FAQs)

1. How do I place an order?

Browse our online store, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

2. What payment methods are accepted in the USA?

We accept major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other secure payment options available at checkout.

3. Is my payment information secure?

Yes. Our store is powered by Shopify and uses secure payment processing technologies to help protect your payment information.

4. Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information by email, where tracking is available. You can use the tracking number to check your shipment's progress.

5. Where do you deliver?

We ship to eligible delivery addresses within the United States. Available shipping destinations and options will be displayed at checkout.

6. How long does delivery take?

Orders are typically processed within 1–2 business days. Standard delivery usually takes 3–7 business days after dispatch, depending on your location and the shipping method selected. Delivery times are estimates and may vary.

7. How do I return a product?

We offer a 30-day return policy. Items must meet our return eligibility requirements. Please contact our customer support team before sending an item back. For complete details, review our Refund & Return Policy.

8. Can I exchange an item?

You can contact our customer support team to ask about an exchange. If an exchange is unavailable, you may return your eligible item and place a separate order for the replacement, subject to our return policy.

9. Can I modify or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has been processed or shipped.

10. How do I contact customer support?

For assistance with orders, payments, shipping, returns, or other questions, contact us at:

Email: mivoraventuresllc@gmail.com

Our team will be happy to assist you.

Thank you for shopping with MIVORA VENTURES LLC!